HOUSE RULES
In order to make your stay as pleasant as possible, a few basic rules are essential. Even if most of them are common sense, we ask you to observe the following house rules carefully.
You are a guest in an international hotel that is managed in a value-oriented manner. This includes tolerance and acceptance towards all guests and employees, regardless of nationality, skin color or gender. Racist, right-wing extremist and xenophobic statements and attitudes as well as violence of any kind will not be tolerated in our hotel! Exclusion from further accommodation without reimbursement of costs would be the consequence.
A - for Arrival
Since we do not have a reception in the classical sense, access to the building and rooms is granted through our lockers just left in front of the main entrance. We will send a message by E-Mail on the day of your arrival (latest by 2 PM), containing your locker number and access code.
B - for Bicycle
Are you traveling by bicycle? Please do not leave your bike(s) in the hallway and please do not take any bike(s) to your room! There are several bicycle parking spaces at the rear of the property where you can securely fasten your bike(s). In the event of non-compliance we reserve the right to remove your bike(s) without prior notice. We accept no liability for damage.
B - for Breakfast
The optional breakfast will be served in the Dining Room (see D - like Dining Room) from 7 AM to 9 AM on Tuesday to Friday and from 8 AM to 10 AM on Saturday, Sunday and bank holidays. We do not serve breakfast on Monday. Please let us know if you suffer from allergies or intolerances.
C - for Checkout
Unless otherwise agreed, your key card will lose its validity at 10:00 AM on the day of your departure. Please drop it in our mailbox below the lockers when leaving the building. Please also remember to drop the completed registration form.
C - for Children
We are family friendly. Children up to 6 years stay and have breakfast with us free of charge. Children from 6 to 12 years pay half the price of an adult. If you need an extra bed, we kindly ask you to bring your own. Parents are liable for damage to furniture and equipment.
D - for Damage
Each guest is liable for any (intentional or negligent) damage to property that he/she has personally caused. The hotel reserves the right to charge a compensation fee to the guest's hotel bill.
D - for Dining Room
Our dining room is located on the 2nd floor to your right. It is at your free disposal during your stay. There is also a small collection of games if you want to pass some time.
Please note that the dining room is reserved for breakfast guests during breakfast time from 7 AM to 11 AM.
D - for Doors
Due to the high smoke and fire protection regulations, the room doors lock particularly loudly when the windows are open. We therefore ask you, also in your own interest, to close the doors as quietly as possible.
If you are staying in a room on the ground floor, please remember to close the floor-to-ceiling windows or set them to tilt before leaving the room.
E - for Electric Shutters
Your room is equipped with electric shutters. These can be operated via the switches below the thermostat. If you are staying in one of our rooms with windows in the bathroom, please keep in mind that silhouettes can be seen at night even through the attached frosted glass. Therefore, we recommend that you close the shutters while taking a shower. For safety reasons, it is not permitted to lean out of the window. The windows may only be opened to ventilate the rooms.
F - for Furniture
It is prohibited to remove furniture/inventory (tables, chairs, TV screens, etc.) from the rooms or to place them in other rooms or to willfully damage them.
H - for Housekeeping
Please note that for ecological reasons, towels and bed linen are only changed for longer stays of three nights or more. If you need anything in the meantime, please use the signs provided at your door handle. We also ask you not to throw any hygiene articles or leftovers from food you have brought with you into our toilets, as this will lead to blockages in our plumbing systems. Hygiene buckets are available in every bathroom. We expressly reserve the right to claim damages if this instruction is disregarded and our hotel suffers damage.
I - for Invoice
If you wish to receive a copy of your invoice for your stay, please submit the address of the desired invoice recipient as well as your eMail address so that we can submit your invoice digitally.
L - for Lost&Found
Items forgotten by hotel guests will be stored at the hotel for a period of 12 months. Items will only be returned or sent back at the request of the guest and for payment on delivery charge. Please contact us in the event of loss or discovery of items.
N - for Night Rest
We kindly ask you to be especially quiet between 10 PM and 7 AM and not to disturb sleeping guests. Especially loud conversations and the rumbling with luggage is absolutely to refrain.
Thank you for your understanding. Failure to observe the night's rest may result in an immediate ban from the hotel. In this case, the guest forfeits his right to accommodation and a refund of any fees paid in advance. Irrespective of this, the guest expelled due to the breach of the night's rest must pay for the booked service in full, even if he/she was unable to commence or accept it. Our hotel expects guests to treat other guests, residents and staff with respect. After 10 p.m., all noise must be avoided when leaving and returning to our hotel out of consideration for the hotel neighbors and other guests. Persons who are not registered in our booking system and are brought into our hotel by guests are only permitted to enter after prior notification. Our hotel may refuse access to such persons in individual cases.
P - for Parking
There is a total of 6 free parking spaces directly on the driveway in front of the building. Please do not occupy the carports at the rear end as these belong to private apartments. If the parking space is not sufficient, we kindly ask you to park your car in one of the public parking spaces in the vicinity once you have unloaded your luggage. The StVO applies on the hotel grounds. It is also a private area, the instructions of our employees must be followed. Parking your vehicle is at your own risk. The parking facilities are neither guarded nor are they protected by special protective measures against the influence of third parties. No liability is accepted for damage.
P - for Payment
If you have selected "Payment on site" when making your booking, you can pay for your stay conveniently by debit/credit card to one of our employees during our breakfast hours. If you have made your booking via booking.com, your payment will be processed directly via booking. Breakfast booked at a later date must also be settled with us.
P - for Pets
Of course, your pet is also welcome with us. However, only our ground floor rooms are available for this purpose. We charge an additional fee of 15,- EUR per night and pet. For dogs: maximum one large or two small dogs per room. The bringing of pets requires our prior consent. The guest is obliged to notify us in advance if they wish to bring a pet. If the hotel agrees to the bringing of pets, this is subject to the condition that the animals are under the constant supervision of the guest and are free from infectious diseases (as well as fleas and vermin) and do not pose any other danger to the hotel staff or other hotel guests. If you are staying in the breakfast room and leave your pet alone in the room for a short period of time, we kindly ask you to place the “Do not disturb” sign on the outside of the room door to prevent our cleaning staff from entering the room during this time. You are welcome to inform our staff at what time room cleaning would be possible. A fee will be charged for any damage caused to the room furnishings and equipment by the pet. Furthermore, dogs must be kept on a leash in the hotel and on the hotel grounds. If the house rules are disturbed by the animal, the hotel reserves the right to cancel the guest accommodation contract.
R - for Rating
As we are currently still in the process of building our web presence, we would be very happy about your positive review on booking.com, Google and/or Tripadvisor. However, we prefer to receive negative reviews personally. This will not only allow us to promptly resolve your concerns, but also to continuously improve ourself so that your next stay will be even more enjoyable.
R - for Registration Form
Foreign resident? we have a duty of documentation towards the authorities. Therefore, we kindly ask you to fill out the provided registration form completely and drop it in our mailbox upon departure.
S - for Smoking
Smoking inside of your room and the building is strictly prohibited. There are ashtrays available in front of the main entrance and on our rooftop terrace. Please show consideration with non-smoking guests. If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. The resulting costs for the deployment of the fire department or other security services are to be paid directly on site. If guests are found to be smoking in the rooms, our hotel will charge a special cleaning fee of 150,- EUR. Bringing illegal intoxicants and weapons is strictly prohibited and will result in an immediate ban from the hotel. In this case, the relevant authorities will also be informed.
W - for Wi-Fi
Throughout the building you can connect to our free Wi-Fi. The Wi-Fi access is located on the desk inside your room. The provisions of the applicable data protection laws and the protection of children and young people must be complied with. Violations of these provisions must always be reported. We must point out to you that the copyrights of third parties must be observed when using our Internet access. In particular, downloads and uploads via so-called file-sharing networks are not permitted and will result in claims for damages if this is violated.
Your support is highly appreciated and we wish a pleasant stay!
Jana & Paul