FAQ
To make your stay a little more comfortable, please take note of the following information:
A - for Arrival
Since we do not have a reception in the classical sense, access to the building and rooms is granted through our lockers just left in front of the main entrance. We will send a message by email or SMS the day of your arrival (between 12-2 PM), containing your locker number and access code.
B - for Bicycle
Since our bicycle garage is not yet completed, you are welcome to leave your bikes on the ground floor under/next to the stairs.
B - for Breakfast
The optional breakfast will be served in the Dining Room (see D - like Dining Room) from 7 AM to 10 AM on Monday to Friday and from 8 AM to 11 AM on Saturday, Sunday and bank holidays. Please let us know if you suffer from allergies or intolerances.
C - for Checkout
Unless otherwise agreed, your key card will lose its validity at 11:00 AM on the day of your departure. Please drop it in our mailbox below the lockers when leaving the building. Please also remember to drop the completed registration form.
C - for Children
We are family friendly. Children up to 6 years stay and have breakfast with us free of charge. Children from 6 to 12 years pay half the price of an adult. If you need an extra bed, we kindly ask you to bring your own.
D - for Dining Room
Our dining room is located on the 2nd floor to your right. It is at your free disposal during your stay. There is also a small collection of games if you want to pass some time.
Please note that the dining room is reserved for breakfast guests during breakfast time from 7 AM to 11 AM.
D - for Doors
Due to the high smoke and fire protection regulations, the room doors lock particularly loudly when the windows are open. We therefore ask you, also in your own interest, to close the doors as quietly as possible.
If you are staying in a room on the ground floor, please remember to close the floor-to-ceiling windows or set them to tilt before leaving the room.
E - for Electric Shutters
Your room is equipped with electric shutters. These can be operated via the switches below the thermostat. If you are staying in one of our rooms with windows in the bathroom, please keep in mind that silhouettes can be seen at night even through the attached frosted glass. Therefore, we recommend that you close the shutters while taking a shower.
H - for Housekeeping
Please note that for ecological reasons, towels and bed linen are only changed for longer stays of three nights or more. If you need anything in the meantime, please use the signs provided at your door handle.
I - for Invoice
If you wish to receive a copy of your invoice for your stay, please leave the address of the desired invoice recipient as well as your eMail address on the registration form so that we can submit it to you digitally.
N - for Night Rest
We kindly ask you to be especially quiet between 10 PM and 7 AM and not to disturb sleeping guests. Especially loud conversations and the rumbling with luggage is absolutely to refrain.
Thank you for your understanding.
P - for Parking
There is a total of 6 free parking spaces directly on the driveway in front of the building. Please do not occupy the carports at the rear end as these belong to private apartments. If the parking space is not sufficient, we kindly ask you to park your car in one of the public parking spaces in the vicinity once you have unloaded your luggage.
P - for Payment
If you have selected "Payment on site" when making your booking, you can pay for your stay conveniently by debit/credit card to one of our employees during our breakfast hours. If you have made your booking via booking.com, your payment will be processed directly via booking. Breakfast booked at a later date must also be settled with us.
P - for Pets
Of course, your pet is also welcome with us. However, only our garden rooms are available for this purpose. We charge an additional fee of 15,- EUR per night and pet. For dogs: maximum one large or two small dogs per room. We ask for prior notification, otherwise we can not guarantee the accommodation of your pet.
R - for Rating
As we are currently still in the process of building our web presence, we would be very happy about your positive review on booking.com, Google and/or Tripadvisor. However, we prefer to receive negative reviews personally. This will not only allow us to promptly resolve your concerns, but also to continuously improve ourself so that your next stay will be even more enjoyable.
R - for Registration Form
As an accommodation company we have a duty of documentation towards the authorities. Therefore, we kindly ask you to fill out the provided registration form and drop it in our mailbox upon departure.
S - for Smoking
Smoking inside of your room and the building is strictly prohibited. In case of violation we are forced to charge an additional cleaning fee of 150,- EUR. There are ashtrays available in front of the main entrance and on our rooftop terrace. Please show consideration with non-smoking guests.
W - for Wi-Fi
Throughout the building you can connect to our free Wi-Fi. The Wi-Fi access is located on the desk inside your room.
Your support is highly appreciated and we wish a pleasant stay!
Jana & Paul